Frequently Asked Questions

We repair most faults with in a few hours depending on parts availability, we also offer a priority service (subject to availability of parts if needed). If we need to order parts then we can normally get these next day delivery. We realise how difficult being without your device can be and we will always try to get it back to you as quickly as possible.

All pricing on the website is an estimate only and subject to parts availability. Example, if you needing a Screen Replacement and a Battery replacement we would not charge the full price per part needing repaired so you can expect to pay less if multiple parts to your Mobile Phone or tablet are needing to be replaced. We will always quote you on the spot when you drop your device off unless diagnostics needs to be performed first and then we will call you with a quote for repair. Diagnostics is a minimum charge of between $49 & $89 if you do not go ahead with any repairs.

Absolutely, we repair laptop screens all the time and it’s much cheaper than buying a new laptop. Contact Us for a quick quote, we have the majority of laptop screens in stock and can normally replace your screen the same day!

We will always take great care in looking after your data. We conform to the Privacy Act and any data we hold is held in strict confidence. We undertake work for a number of local businesses including solicitors and high street shops and understand how important personal data is. Any customer data that is stored is always stored password protected and in encrypted format. We always advise if possible you take a backup of any data on your computer prior to any work being undertaken and we can discuss any backup options with you if needed.

Yes we use genuine parts where available. In regards to Apple phone screen replacement, no phone repair store can provide you a genuine Apple screen replacement. Apple DO NOT sell parts to any phone repair shops. If you want a genuine Apple screen you will need to visit Apple up in Rundle Mall. All our Apple screens are High Quality Compatible Screens which carry a 1 year warranty for any faults or defects.

Yes, there are many aftermarket screens phone stores can use. We only use the best phone screen replacements. People need to be aware that From iPhone X Models apple actually use an OLED Screen and not an LCD screen. We are seeing a lot of phone repair places offering very cheap repairs from iPhone X and above and this is because they are using the cheaper LCD screen instead of the OLED screen they should have. All our screens and workmanship comes with a 1 year Warranty.

It is impossible to stock every single make and model of replacement parts. We only stock the most common parts. If we don't stock the part, we can normally order it in overnight accept batteries as these need to come via Road. Cut off time is 2;30pm for getting deliveries in the next business day. We either ask that the device is left with us, or a deposit is made to secure the part order, soon as the part arrives we will contact you and book a time to carry out the repair. We will not order any parts without the device or a deposit.

We have a mixture of Bookings and Walk in customers. Priority is given to those customers who book online.

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